Privacy Policy

At The Nook Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or book a room
• Register for our loyalty program or newsletter
• Contact us with inquiries or requests
• Complete surveys or provide feedback
• Use our website or mobile applications

This information may include: full name, email address, phone number, postal address, date of birth, passport or identification details, payment information, dietary preferences, special requests, and emergency contact information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and access times. We use cookies and similar tracking technologies to collect this information.

Hotel Stay Information

During your stay, we may collect information about your use of hotel services, including room service orders, spa treatments, restaurant reservations, minibar consumption, and participation in hotel activities.

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations and bookings
• Provide and improve our services and guest experience
• Communicate with you about your stay, reservations, and requests
• Send promotional materials and special offers (with your consent)
• Personalize your experience and provide tailored recommendations
• Process payments and prevent fraudulent transactions
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our website and services
• Maintain safety and security of our guests and property

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, booking platforms, email service providers, and IT support
• Business Partners: Travel agencies, tour operators, and airline partners when relevant to your booking
• Legal Requirements: Law enforcement, government authorities, or other parties when required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your personal information for specific purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.